Avoid fines for compliance failure with speech analytics
Today, AI-based technologies allow companies to finally bridge the gap and stop sacrificing compliance for cost.
Use AI to fix call center QA, not just automate it
Few processes are more broken in today’s customer service department than quality assurance. For this reason, companies have latched onto new AI-based technologies as an opportunity to automate QA.
Tethr + CCW 2018: Join Tethr at Customer Contact Week 2018
Tethr is exhibiting at Customer Contact Week in Las Vegas – come see us at booth 1317!
Reason codes, IVR data and customer loyalty: Do they really work?
Your customers call you with a specific need or problem they want you to solve.
Are you listening to your customers?
Listening is the first step to creating change.
Tethr Secures $15M in Funding to Fuel Growth and Innovation of AI-Driven Conversation Intelligence
Right at this very moment, customers are sharing important information directly with companies during phone conversations.
Tethr founder Mike Mings: Tour Tethr’s conversation intelligence platform
Tethr helps organizations unlock value from customer conversations. Tethr’s conversation intelligence platform combines powerful AI and a decade of customer research to analyze customer interactions and offer insights that can…
Tethr + TruGreen: The Grass IS Greener
At Tethr, we are very fortunate to have the opportunity to work with some of the most forward-leaning companies…
Recording calls? You’re sitting on a mountain of insight!
A few years ago, I served as a business development leader for a large Fortune 500 retailer with 1000+ stores…