What call center stats really matter now – and how to interpret them. You can track all kinds of customer contact center statistics and metrics, but what do those numbers…
When you’re shopping around for a software solution that will help you understand your customer experience, you may find yourself introduced to a dictionary’s worth of new terms and see…
Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors. They want personalized experiences, exceptional service,…
Conversation analytics trial lets you explore the Tethr platform Sometimes, it takes more than seeing to believe. You need experience. Before you justify one more business expense based on just…
It’s time to change this business. Tethr helps companies improve their customer experience — so it’s time we do the same. We believe customers prefer hands-on experience over sales demos.…
Conversation analytics developed from first merely recognizing words and strings of words to now detect meanings, analyze sentiment, and recognize semantics. In the future, AI may help technology process nuanced conversations as easily as a computer can churn out math equations.
If you’re on the brink of a customer service crisis, how soon would your team realize it? Scandals, emergencies, and messes erupt at even the world’s most trusted brands. We…
We’ve made call center quality assurance easier and comprehensive with a new feature on our platform called Evaluations, which allows for manual QA checks so our customers don’t have to go outside of Tethr to conduct any aspect of their quality management program.
Create better, happier customer interactions every time when customer service agents use these 10 customer advocacy phrases.