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How to avoid three critical pitfalls of voice analytics investments
VOICE OF THE CUSTOMER (or VoC) programs have gained popularity in the last few years as more and more businesses are focusing their goals around… Read More
Tethr Blog
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Do you know what makes your best sellers different?
In this 35 minute recorded session from the 2018 AI Growth Summit, Tethr’s Chief Product and…
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Moving the voice of the customer to the center of your enterprise
VOICE OF THE CUSTOMER (or VoC) programs have gained popularity in the last few years as more and more businesses are focusing their goals around…
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Are real-time analytics essential for AI-based speech analytics solutions?
At the recent CUSTOMER CONTACT WEEK event in Las Vegas, nearly every potential customer we spoke to…
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What the tech analysts aren’t telling you about AI-based speech analytics
Customer service and CX leaders are understandably excited about the potential for AI-based speech
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BCU and Tethr: Transforming the member experience through AI-enabled communications intelligence
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into…
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Avoid fines for compliance failure with speech analytics
Today, AI-based technologies allow companies to finally bridge the gap and stop sacrificing compliance for cost.
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Use AI to fix call center QA, not just automate it
Few processes are more broken in today’s customer service department than quality assurance. For this reason, companies have latched onto new AI-based technologies as an opportunity to automate QA.
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Join Tethr at Customer Contact Week 2018
Tethr is exhibiting at Customer Contact Week in Las Vegas – come see us at booth 1317!
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The most innovative solution to compliance’s toughest problem
The biggest problem keeping Compliance Officers up at night is the inability to see everything (rather, to hear everything). Phone conversations on the trading floor…