Big data alone won’t drive the changes your customers want. It often takes specific actions, such as the insights provided on the Tethr platform, to identify action items from that data.
Welcome to the second installment of our series on intelligent actions! (Don’t miss the first one, How to use conversation analytics for better customer service.) Last time, we covered the…
In our never-ending quest to make it easier to find meaningful insights from customer conversation data, we’re excited to announce the addition of Quadrants and Scatter plots within our reporting.…
Here at Tethr, we’re pioneers in the intelligent actions space. We want to make it possible to connect leaders, managers, and agents with the tools they need to take the…
“Machine Learning” and “Artificial Intelligence” are concepts often discussed, but rarely explained outside of highly technical publications. While these concepts are highly related, they can mean very different things depending…
It’s that time of the month again… Time for the January 2022 Tethr updates! Now that the holiday season is (long) behind us, and we’ve all buckled down in serious…
Our long-awaited accelerator packs are finally here! With the release of TethrRx, it’s easier than ever to see insights and take action on them to improve your business results. These…
Artificial intelligence. Machine learning. Conversation analytics. The world is changing, and we’re all being thrust into a new kind of existence, where computers can do a whole lot of tasks…
Here at Tethr, we’re committed to continuously evolving our approach to a better customer experience–both for our customers and yours. Over the years, that’s looked like a lot of things,…