Voice of the Customer (or VoC) programs have gained popularity in the last few years as more and more businesses are focusing their goals around improving the customer experience. Businesses know that to design better customer experiences, they need to truly understand what their customers need and want. Ironically, not many VoC programs involve listening to customers’ literal voices in the recorded conversations they have with contact center agents.
With the help of AI-powered speech analytics, this largely untapped dataset can provide a wealth of insights that help improve business performance across all parts of the enterprise, well beyond customer care.
In this whitepaper, learn how AI-powered speech analytics helps improve customer experience, reduce churn, improve sales conversion, create better products, better understand your competitors, prevent compliance infractions, and more!