How to take QA call auditing to the next level
Once you automate your QA with conversation analytics and capture information from 100% of your customer interactions, shift your QA team’s focus to higher
Sara Yonker
February 6, 2023
Dean Cruse
June 29, 2018
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into the everyday conversations occurring with their members. Within a matter of months of implementing Tethr’s AI-powered communications intelligence platform, BCU was able to develop a new lens into member service and meet aggressive organizational goals around member experience and operational efficiency.
Watch this recorded webinar featuring customer Tyler Dowd, Director of Member Services Enterprise at BCU, to learn how their team was able to use Tethr to increase first call resolution, increase self-service education, reduce QA call monitoring time and more.
Want to learn more about how BCU is using Tethr to improve member experience? Download the case study here: BCU LISTENS TO MEMBER OWNERS LIKE NEVER BEFORE