BCU and Tethr: Transforming the member experience through AI-enabled communications intelligence
Dean Cruse
June 29, 2018
With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into the everyday conversations occurring with their members. Within a matter of months of implementing Tethr’s AI-powered communications intelligence platform, BCU was able to develop a new lens into member service and meet aggressive organizational goals around member experience and operational efficiency.
Watch this recorded webinar featuring customer Tyler Dowd, Director of Member Services Enterprise at BCU, to learn how their team was able to use Tethr to increase first call resolution, increase self-service education, reduce QA call monitoring time and more.