With millions of uncaptured data points coming into the call center, BCU needed to dive deeper into the everyday conversations occurring with their members. Within a matter of months of implementing Tethr’s AI-powered communications intelligence platform, BCU was able to develop a new lens into member service and meet aggressive organizational goals around member experience and operational efficiency.
Watch this recorded webinar featuring Tethr customer Tyler Dowd, Director of Member Services Enterprise at BCU and Tethr to learn how BCU was able to use Tethr to increase first call resolution, increase self-service education, reduce QA call monitoring time and more.
Want to learn more about how BCU is using Tethr to improve member experience? Download the case study here: BCU LISTENS TO MEMBER OWNERS LIKE NEVER BEFORE