There’s no doubt about it: The voice of the customer (VoC) is a powerful tool for building customer loyalty and increasing value. In fact, according to the Global Customer Experience…
Welcome back to the product update blog! We’re excited to share what we’ve been working on this month—since even the smallest changes can sometimes make a big difference when it…
Quality is king. A high-quality product, service, or experience is the fundamental foundation of a low-effort experience for a customer—and the goal of customer experience leaders everywhere. It’s so important…
Every day, we have conversations with companies who are serious about working to reduce customer effort—just like you. Those companies know they’re hard to do business with, and they’re ready…
If you’re like us, you’re dedicated to being the best at what you do. Customer effort? Reduced. Sales quotas? Crushed. An annual office chili cook-off? Bring it on. There’s no…
Here at Tethr, we did the original research around effort reduction, artificial intelligence, and conversation analytics nearly ten years ago. A lot has changed since then, and the discussion around…
Your customers want your company to be easy to do business with. They want to have their current issues resolved on their first contact with your service department, and the…
Welcome to the monthly product update blog, where we’ll cover the latest and greatest updates to the Tethr platform. For current customers, enjoy this quick overview of the changes you…
Picture this. You’re a dedicated customer experience (CX) leader at your company, committed to connecting with customers, reducing churn, and bringing out the best in employees and customers alike along…
It’s the final countdown! July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens. In this…