Tethr’s new trial gives customers the control
It’s time to change this business. Tethr helps companies improve their customer experience — so it’s time we do the same. We believe customers prefer hands-on experience over sales demos.…
Call center analytics software terms you should know
When you’re shopping around for a software solution that will help you understand your customer experience, you may find yourself introduced to a dictionary’s worth of new terms and see…
Tethr’s new trial gives customers the control
It’s time to change this business. Tethr helps companies improve their customer experience — so it’s time we do the same. We believe customers prefer hands-on experience over sales demos.…
Customer expectations: How to know if you miss the mark
Customer expectations continue to rise. What customers would have begrudgingly gone along with years ago now can prompt them to look toward your competitors. They want personalized experiences, exceptional service,…
Try AI-powered conversation intelligence with Tethr
Conversation analytics trial lets you explore the Tethr platform Sometimes, it takes more than seeing to believe. You need experience. Before you justify one more business expense based on just…
Computational linguistics: Can AI listen like a human?
Conversation analytics developed from first merely recognizing words and strings of words to now detect meanings, analyze sentiment, and recognize semantics. In the future, AI may help technology process nuanced conversations as easily as a computer can churn out math equations.
Customer service crisis management: How to monitor and respond to emerging issues
If you’re on the brink of a customer service crisis, how soon would your team realize it? Scandals, emergencies, and messes erupt at even the world’s most trusted brands. We…
How to improve your call center’s QA process
We’ve made call center quality assurance easier and comprehensive with a new feature on our platform called Evaluations, which allows for manual QA checks so our customers don’t have to go outside of Tethr to conduct any aspect of their quality management program.
Use these 9 phrases to increase customer advocacy
Create better, happier customer interactions every time when customer service agents use these 10 customer advocacy phrases.
5 mistakes companies make with customer support metrics
Most customer support teams focus on the same metrics they have for decades. To start transforming your contact center to a business intelligence engine, make sure you aren’t making these mistakes with your metrics.
Automatically improve sales and customer service using Tethr’s Salesforce integration
Thousands of businesses – and 90 percent of Fortune 500 companies – trust Salesforce to manage their customer databases and streamline their sales process. While Salesforce helps you track customers…