The top 9 strategies for call center agent training

Upgrade your call center agent training so they can upgrade the service they provide to your customers. Here are some tips:  Get the team acquainted  All training should begin with…

Ashley Sava

Visual context for a better customer experience

Are you leveraging visual context to empower your organization to deliver better customer interactions?  One of the best ways to elevate your brand is to make excellent use of visuals.…

Ashley Sava

2020 Customer Experience Summit: The Tethr recap

Earlier this month, Tethr, Kustomer, and Challenger hosted the largest virtual customer experience summit of the year; the 2020 Customer Experience Summit. Some of the best thought leaders in CX…

Ashley Sava

10 call center leadership moves you should be making

Call center leadership activities are essential in the workplace. When done correctly, these activities can impact the attitudes of call center agents by making them feel supported and appreciated in…

Ashley Sava