When you get right down to it, we’re all here for the same reason. Whether you’re a sales leader, a customer experience guru, or an enterprising contact center operator, you want to improve your business’s operations in order to protect your existing revenue… and grow more revenue opportunities. And at the end of the day, it all boils down to the same need. You’re looking for ways to save your team money—and conversational intelligence software can do just that.
Don’t believe us? Let’s break down the five ways conversational intelligence software can save you and your team some serious cash.
Increase customer loyalty
A conversation intelligence platform helps you listen to what your customers are telling you about their needs, making it easy to reduce effort along the customer journey. By reducing customer effort, you can increase retention and reduce churn, thereby increasing overall revenue. This makes a huge difference when it comes to increasing customer loyalty and contributing to overall customer lifetime value.
Improve sales conversions
When you start listening to customer conversations in the sales channel, you are offered unprecedented insights into the sales practices that do (and don’t!) perform. Use conversational intelligence software to identify the questions, responses, and offers that result in the most sales conversions. Then, use that data to train your reps, and watch your conversion rates improve.
Reduce operating costs
As you and your team work to reduce effort by cutting down on repeat calls and channel switching, you’ll notice another benefit: A reduced Average Handle Time (AHT). A conversation intelligence tool works with you to reduce those operating costs by cutting out extraneous steps and making it easy for you to make good management decisions. Plus, as your reps spend less time on the phone, you may even be able to reduce your call center headcount.
Transform product effectiveness
Ever wished you could figure out what your customers really thought of your product? With a conversation intelligence solution, now you can really know. Armed with actual voice of customer (VoC) insights, you’ll gain a competitive edge to improve products, services, marketing messages, and more. Make your products more effective by ensuring they fill your customer’s actual needs.
Ensure regulatory compliance
Never worry about regulatory compliance again with a smart conversation intelligence platform that protects your sensitive information. In this day and age, a solution that proactively identifies infractions to mitigate regulatory risks can make all the difference when it comes to ensuring regulatory compliance and redacting PCI/PII data from audio and transcript files. Ensuring compliance ahead of time is a great way to ensure that you never have to worry about fines or fees.
Ultimately, conversational intelligence software does more than just make life easier for your customer and your employees. It also delivers on the bottom line—helping you protect your existing revenue and grow more of it. Want to learn more? Check out our proprietary scoring model that we created specifically to identify and action the metrics that matter most.