latest post
Conversation intelligence technology helps contact center leaders go beyond basic agent analytics for better customer service.
Victoria Beverly
May 15, 2024
Tethr's CSATai predicts a CSAT score for every customer conversation--eliminating the need for surveys.
Carl Schultze
August 30, 2023
Tethr is testing GenAI applications to help contact center leaders find and act on conversation insights even more efficiently.
Adam Larsen
October 31, 2023
Learn how insights from Tethr can help you spot churn risk factors and retain more customers.
August 1, 2023
Compliance and QA
Contact center
Discover how technology helps transform after call work (ACW) in call centers.
March 20, 2024
AI
Customer Experience
Post-call surveys are an industry standard when it comes to assessing customer experience.
Madeline Jacobson
March 15, 2024
Learn how AI can increase efficiency and give people more time to spend on the activities they're best at.
March 13, 2024
Learn how to improve call center agent performance using conversation intelligence.
March 6, 2024
Learn how conversation intelligence software uses AI to find and reduce sources of compliance risk.
February 28, 2024
Turn your call scoring process from a check-the-box activity into a source of better customer experiences.
February 21, 2024
Add these 7 high-impact metrics to your call center quality assurance checklist to improve agent performance and CX.
February 14, 2024
See how AI enables quality assurance automation and drives call center improvements.
January 31, 2024
Tethr's CTO delves into the potential risks of GenAI and how Tethr is working with contact center leaders to mitigate them.
January 26, 2024
Get the latest insights from the Tethr team and level up the metrics that matter!